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Refund & Cancellation Policy

The Payment Terms & Cancellation Policy below, applies to all bookings;

Payment is required at time of completing your online booking either by Visa or MasterCard payment. There is no additional cost for card payment.

For existing customers on account, payment can be made by direct deposit or by credit card (Visa or MasterCard) over the phone. A purchase order is required within 48 hours of making a booking online
Should a student be unable to attend, a substitute student is always welcome. Notification of student substitution should be made at least 1 business day prior to the commencement of the course.
You may transfer courses, to a later date (within the next 3 months) if we are notified at least 7 calendar days prior to the commencement of the course.
If a course booking is cancelled more than 7 calendar days prior to the commencement of the course a $50.00 cancellation fee applies.
If a course booking is cancelled within 7 calendar days of the commencement of the course or there is non-attendance at the course, 100% of the course cost will be forfeited.
If a student is unable to supply 100 points of identification at the start of training, as per the requirements outlined by SafeWork NSW, the student cannot be trained, and the full course cost will be forfeited.
Where group bookings apply and there is a reduction in numbers, you will be charged for the minimum number required in the original quote. If a group course booking is cancelled more than 7 calendar days prior to the commencement of the course a $100.00 cancellation fee applies. If a group course booking is cancelled within 7 calendar days of the commencement of a course or there is non-attendance at the course, 100% of the minimum group booking will be charged as a cancellation fee.
All Class Training has the right to cancel a course due to insufficient course participants or other unforeseen circumstances. If a course is cancelled participants have the choice of a full refund or placement in our next available course.
A copy of our student handbook can be emailed on request or the trainer will have a copy available at the course.